Head of Customer Support

Copenhagen, Capital Region of Denmark, Denmark · Customer Success · HoCS

Description

Planday is one of the fastest growing VC-backed technology companies in Europe and is now changing the employee scheduling and workforce management industry with its leading technology. We’ve come a long way since our cofounders first dreamed up a tool that would make employee scheduling and communicating more straightforward. With over 12 years of experience in the industry, we’re well-placed to provide businesses with a solution that meets their unique needs. Powered by some of the smartest people in the world, and driven by a growth-centric business model, we’re not only changing the way businesses across the world operate, but also how managers and employees fundamentally interact with each other. We’ve recently completed a series C funding round, and we’re backed by some of the biggest VCs in Europe, including Creandum, IdInvest, and SEB Equity, the investors behind Spotify and Izettle – we’re on the path to significant growth over the coming years.

Planday is used by different sized organisations in a variety of industries and have more than 250,000 users on-board. We are highly passionate and are prepared to go the extra mile to meet our customers' needs, but also have a great time doing it. With over 20 different nationalities across our five global offices, we have a multicultural work environment which is amazing to be a part of.

If you recognise these values in yourself, it would be great for you to join our journey.


Job Purpose

Reports into the VP of Customer Success and works closely with Activation, Engineering, and Product Teams. Provide leadership and technical guidance for the Customer Support Consultants, while proactively providing timely and effective advice to customers. Monitor system health and react to exceptions accordingly.

The role requires initiative and a proactive approach to meet the primary objective of driving the vision for consistency in customer support standards. The Head of Customer Support is accountable for shaping and delivering the business’ consumer service propositions in order to drive the overall performance of the team.

Key Responsibilities

Requirements

Demonstrable supervisory/management experience.


Experience of Implementing programs focused to the below would be desirable:



Benefits

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